Refund And Returns Policy

Effective Date: May 27, 2025

Thank you for choosing Puerto Rico IPTV. We strive to provide a high-quality IPTV service to our customers. This Refund Policy outlines the conditions under which refunds may be requested for our services. Please read this policy carefully before subscribing.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

1. Service Not Delivered: If you have subscribed to our service and we fail to provide access within 48 hours of payment confirmation, you are eligible for a full refund.
2. Technical Issues: If you experience persistent technical issues caused by our platform that prevent you from accessing the service for more than 24 consecutive hours, and our support team is unable to resolve the issue within 48 hours of your report, you may request a refund.
3. Cancellation Within Cooling-Off Period: For new subscribers, we offer a 7-day cooling-off period from the date of subscription. If you cancel within this period and have not used the service extensively (e.g., streamed for less than 2 hours), you may be eligible for a full refund.

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

1. Change of Mind: Refunds are not available if you simply change your mind after the 7-day cooling-off period or if you have used the service extensively.
2. User-Related Issues: Issues caused by your device, internet connection, or improper use of the service do not qualify for a refund.
3. Promotional or Discounted Plans: Subscriptions purchased under promotional offers or discounted rates are non-refundable unless otherwise stated at the time of purchase.
4. Account Suspension: If your account is suspended due to a violation of our Terms of Use (e.g., sharing login credentials or engaging in unauthorized activities), no refund will be issued.

Refund Process

To request a refund:

1. Contact our support team at support@puertoricoiptv.com within the eligible refund period.
2. Provide your account details, including the email address used for subscription and the transaction ID.
3. Clearly state the reason for your refund request.
4. Our team will review your request and respond within 5 business days. If approved, the refund will be processed to your original payment method within 10 business days.

Subscription Cancellations

• You may cancel your subscription at any time through your account dashboard or by contacting support@puertoricoiptv.com.
• Upon cancellation, you will retain access to the service until the end of your current billing cycle. No partial refunds will be issued for the remainder of the billing cycle.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

• Email: support@puertoricoiptv.com
• Phone: (787) 555-1234
• Address: Puerto Rico IPTV, 123 Media Street, San Juan, PR 00901

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.